A Sincere Apology from JurassicBark
At JurassicBark, our mission has always been to provide top-notch service for you and your pets. However, with our recent platform update and payment provider transition, we encountered some unexpected challenges that disrupted the smooth experience you’ve come to expect from us.
We want you to know that we are fully committed to addressing these issues. While the majority of the challenges have been resolved, we are aware that a few minor issues may still arise. Rest assured, our team is on top of it, and we are well-prepared to handle any queries or concerns swiftly.
Please note that our customer service team is available to assist you Monday through Friday, from 6:30 am to 3:00 pm. We are here to help, and we will do everything we can to ensure your experience with us is a positive one.
We deeply appreciate your patience and understanding during this time. Your loyalty means the world to us, and we are dedicated to ensuring that your experience with us returns to the high standard you deserve.
Thank you for your continued support. We look forward to serving you and your pets with the excellence that defines JurassicBark, including our competitive prices and fast, free next-day delivery on orders over £45.
Sincerely,
Lionel, Zöe, Josh & The JurassicBark Team