Incorrect dog food sent and ignored 4 messages over two weeks requesting correction. Have had to get food from alternative supplier to feed my dog. Do not use this company.
I have fully transitioned my 4 month old pup onto Eden and so far she’s loving it. I know have to transition her 18 month old sister into it.
Although more expensive than what I was feeding it’s going to be more cost effective when both dogs are eating Eden.
Only half the order arrived i have had to chase it up as I first thought was DPD made an error only leaving one box but NO the 15kg of Eden had not been sent out fro. JURASSIC BARK. . Having spent over £150 a little annoyed that I have had to chase it up as the email said Order Sent !!!!
I'm usually really happy with my orders through Jurassic Bark but my recent one only half the order was delivered and when I contacted the customer service, they told me they hadn't even sent the second half despite my online account and emails etc saying everything was fulfilled. They have since told me they will, but I'm not due to recieve it until tomorrow at the earliest. I'm hoping it's just an unfortunate one-off occurrence

