We are sorry that we haven't met your expectations.

At Jurassic Bark Pet Supplies, we are committed to providing you with the best possible service experience. We understand that occasionally, issues may arise that leave you feeling dissatisfied or frustrated. We want to assure you that your concerns are important to us, and we are here to help resolve them promptly.

How Can We Assist You?

If you have experienced any problems, issues, or had a less-than-ideal experience with our service at Jurassic Bark Pet Supplies, we encourage you to reach out to us. Your feedback is invaluable in helping us improve and ensure your satisfaction.

Contact Us

You have several options to get in touch with our dedicated customer service team at Jurassic Bark Pet Supplies:

Phone: If you prefer to speak directly with a customer service representative, please don't hesitate to call our toll-free number [Phone Number]. Our team is available [Operating Hours] to assist you.

Email: Send us an email at [Email Address]. Write a detailed message about your concern, and we will get back to you promptly.

What to Include in Your Message

To help us understand and address your issue effectively, please include the following information in your message:

  • Your full name and contact information.
  • A brief description of the problem or concern.
  • Any relevant order or account numbers.
  • If applicable, provide the date and time of the incident.

Our Commitment to You

Once we receive your message, our customer service team at Jurassic Bark Pet Supplies will work diligently to resolve your issue and ensure your satisfaction. We take every concern seriously and are dedicated to finding the best solution for you.

Our Goal

Our ultimate goal at Jurassic Bark Pet Supplies is to provide you with a seamless and enjoyable experience with our services. We appreciate your feedback, and it helps us make the necessary improvements to meet and exceed your expectations.

Thank you for choosing Jurassic Bark Pet Supplies. We value your trust and are here to assist you in any way we can. Please don't hesitate to reach out, and we look forward to resolving your concerns swiftly and effectively.

Jurassic Bark Online Customer Service Hours

Monday - Friday: 9am to 3pm

For physical stores opening times, please see below.

Littleport Pet Shop


Unit 3B - Innovation House, Saxon Business Park, Littleport, Ely, CB6 1XX


Monday - Saturday: 9am - 5.30pm
Sunday: 10am - 4pm

Downham Market Pet Shop


12 St John's Way, Downham Market, PE38 0QQ


Monday - Saturday: 9am - 5pm
Sunday: Closed