TERMS & CONDITIONS


STANDARD CONDITIONS OF SALE


Jurassic Bark Ltd are dedicated to delivering the very best customer service with total satisfaction by making your selection of our products as straight forward as possible.

OUR CONTACT DETAILS:

Jurassic Bark Ltd
12 St Johns Way
DOWNHAM MARKET
PE38 0QQ


Telephone 01366 381505


PURCHASE PROCESS

Once you have selected the products you require from our online store, you can add these items into the shopping cart. They will be held in the cart for you to review until you are ready to complete your purchase.

Online payments can be made via most major debit and credit cards. please note, American Express and Diner Cards are not accepted.

TAX CHARGES

VAT is charged at the standard rate of 20.0%, this is inclusive to the channel islands. please note that our working dog range is sold on acknowledgement that you are purchasing food for “working or sporting dogs”, in accordance with H.M.R.C reference 701/15 (December 2011) Item 6.4.

ORDER ACCEPTANCE

Confirmation of your order is an indication that we have received your request for an order. A contract of sale exists between us once we have accepted and completed your order. This term has been included to ensure that where goods are no longer available, when the terms and conditions of sale have changed or we have to amend the order, you are protected and kept up to date on the progress of that order. We will contact you to ensure that you are happy with any alterations made.

RETURNS POLICY

DAMAGED GOODS

Please try to check your delivery on receipt. If signing for goods that are damaged please sign as “damaged”, or “unchecked” if you’re not able to check at the time of delivery.

In the unlikely event your order is received damaged please contact us immediately with details of the problem and your order details. We will endeavour to rectify the issue in a timely manner, however it is your responsibility to notify us of any incorrect goods supplied within 14 days of delivery.

Your rights to return goods are protected under the EU Distance Selling Directive and under the UK Consumer Rights Act. Any damages or conerns raised regarding your order will not affect your Statutory Rights.

RETURNING GOODS

If you change your mind or wish to cancel your order please notify Jurassic Bark Ltd within 14 days of delivery. Once we have acknowledged your request you then have a further 14 days in which to return the goods to the address above. You are responsible for the cost and risk associated with returning goods, as a result we recommend using a tracked delivery service for peace of mind. Our returns policy does not affect your statutory rights.

The returned goods do not need to be in their original outer packaging however they need to be in a sellable condition. Return postage is at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.


If you change your mind during the delivery process, additional charges will be incurred in order to return the goods. This cost will be deducted from your refunded amount if applicable.

Your refund will be processed as soon as Jurassic Bark Ltd is in receipt of those goods, refunds take approximately 3-5 working days to appear in your bank account once processed.


RIGHT OF WITHDRAWL


RETURNS POLICY

DAMAGED GOODS

please try to check your delivery on receipt. If signing for goods that are damaged please sign as “damaged”, or “unchecked” if you’re not able to check at the time of delivery.

In the unlikely event your order is received damaged please contact us immediately with details of the problem and your order details. We will endeavour to rectify the issue in a timely manner, however it is your responsibility to notify us of any incorrect goods supplied within 14 days of delivery.

Your rights to return goods are protected under the EU Distance Selling Directive and under the UK Consumer Rights Act. Any damages or conerns raised regarding your order will not affect your Statutory Rights.

RETURNING GOODS

If you change your mind or wish to cancel your order please notify Jurassic Bark Ltd within 14 days of delivery. Once we have acknowledged your request you then have a further 14 days in which to return the goods to the address above. You are responsible for the cost and risk associated with returning goods, as a result we recommend using a tracked delivery service for peace of mind. Our returns policy does not affect your statutory rights.

The returned goods do not need to be in their original outer packaging however they need to be in a sellable condition. Return postage is at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.


If you change your mind during the delivery process, additional charges will be incurred in order to return the goods. This cost will be deducted from your refunded amount if applicable.

Your refund will be processed as soon as Jurassic Bark Ltd is in receipt of those goods, refunds take approximately 3-5 working days to appear in your bank account once processed.




PRIVACY POLICY

This privacy policy sets out how Jurassic Bark Limited uses and protects any information that you give Jurassic Bark Limited when you use this website. Jurassic Bark Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Jurassic Bark Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information:

- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an inpidual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@edenpetfoods.com
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data protection Act 1998. by writing to Jurassic Bark Ltd, 12 St Johns Way Downham Market PE38 0QQ

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

LIST OF COOKIES WE COLLECT


The table below lists the cookies we collect and what information they store.

COOKIE NAME
COOKIE DESCRIPTION
CART
The association with your shopping cart.
CATEGORY_INFO
Stores the category info on the page, that allows to display pages more quickly.
COMPARE
The items that you have in the Compare products list.
CURRENCY
Your preferred currency
CUSTOMER
An encrypted version of your customer id with the store.
CUSTOMER_AUTH
An indicator if you are currently logged into the store.
CUSTOMER_INFO
An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS
Stores the Customer Segment ID
EXTERNAL_NO_CACHE
A flag, which indicates whether caching is disabled or not.
FRONTEND
You sesssion ID on the server.
GUEST-VIEW
Allows guests to edit their orders.
LAST_CATEGORY
The last category you visited.
LAST_PRODUCT
The most recent product you have viewed.
NEWMESSAGE
Indicates whether a new message has been received.
NO_CACHE
Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART
A link to information about your cart and viewing history if you have asked the site.
POLL
The ID of any polls you have recently voted in.
POLLN
Information on what polls you have voted on.
RECENTLYCOMPARED
The items that you have recently compared.
STF
Information on products you have emailed to friends.
STORE
The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE
Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS
The products that you have recently viewed.
WISHLIST
An encrypted list of products added to your Wishlist.
WISHLIST_CNT
The number of items in your Wishlist.


DELIVERY INFORMATION


SHIPPING AND HANDLING

Charges for delivery are not included in the stated product price - see Shipping Costs (below) for details of applicable charges. Every product on this site is delivered by our standard service to UK mainland addresses and will normally arrive within 1-3 working days. For information on shipping to the Scottish Highlands, Channel Islands, Northern Ireland, Ireland, Europe and beyond please contact us directly for current charges

SHIPPING COSTS TO MAINLAND UK (INCL. VAT)

£3.00 for orders up to £35

FREE for orders over £35.00

SHIPPING COSTS OUTSIDE OF THE MAINLAND UK (INCL. VAT)

Orders shipped to the Scottish Highlands, Channel Islands, Northern Ireland, Ireland, Europe and beyond may incur additional costs. For more information please contact our Customer Service team by email to lionel@jurassicbark-online.co.uk or by phone on 01366 381505

DELIVERY PROCESS


Please note that all deliveries require a signature from the customer; however if alternative arrangements or a request is made for delivery without a signature (e.g. leave in a safe place), then it is at the customer's own risk. Jurassic Bark Ltd will not accept any liability for lost or missing goods if this option has been chosen.

If you are out when delivery is attempted, the courier service should leave you a card notifying you of this and will re-attempt delivery the next working day. Delivery is attemped three times before being returned to the courier depot and ultimately to Jurassic Bark Ltd.

Please notify Jurassic Bark Ltd immediately if you are in any way dissatisfied with your order. Food products that have been opened cannot be returned to us due to cross-contamination.

DELIVERY TIMES

Subject to availability we will dispatch orders placed before 2pm on a next working day service (Bank Holidays excluded). please allow 3-5 working days from the date of order for the consignment to reach you.

If you do not receive your goods after three delivery attempts or 5 working days, please contact us and we will trace your order.



DELIVERY INSTRUCTIONS

During the payment process you have an option to leave instructions for the courier to leave the package in a safe place. If you request this option then you are fully liable and responsible for the package after delivery. This includes the following:

Orders delivered to and signed for by a neighbour or friend
Orders delivered to signed for at a business address
Orders delivered to an alternative address of your choosing