Please try to check your delivery on receipt. If signing for goods that are damaged please sign as “damaged”, or “unchecked” if you’re not able to check at the time of delivery.
In the unlikely event your order is received damaged please contact us immediately with details of the problem and your order details. We will endeavour to rectify the issue in a timely manner, however it is your responsibility to notify us of any incorrect goods supplied within 14 days of delivery.
Your rights to return goods are protected under the EU Distance Selling Directive and under the UK Consumer Rights Act. Any damages or conerns raised regarding your order will not affect your Statutory Rights.
If you change your mind or wish to cancel your order please notify Jurassic Bark Ltd within 14 days of delivery. Once we have acknowledged your request you then have a further 14 days in which to return the goods to the address above. You are responsible for the cost and risk associated with returning goods, as a result we recommend using a tracked delivery service for peace of mind. Our returns policy does not affect your statutory rights.
The returned goods do not need to be in their original outer packaging however they need to be in a sellable condition. Return postage is at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Your refund will be processed as soon as Jurassic Bark Ltd is in receipt of those goods, refunds take approximately 3-5 working days to appear in your bank account once processed.